Lebanon has endured multiple crises over the years, ranging from civil wars and foreign occupations to the refugee influx driven by the Syrian civil war. The country continues to face the long-term effects of epidemics, the devastating Beirut port explosion in 2020, financial collapse on top of chronic economic challenges and most recently, the spillover of the Israeli-Palestinian conflict. The collapse of essential social services, exacerbated by widespread corruption and governmental neglect, has created an unprecedented humanitarian crisis, leaving over 1.4 million people in urgent need of assistance (2024). The severity of the crisis is evident in disruption of access to basic necessities, such as food, water, shelter, protection, electricity, livelihoods and medicine.

Two times In 2024, in May and July, Commit Global’s team of researchers and UX designers, led once by our founder, Bogdan Ivanel, and once by our co-founder and Director of Product, Olivia Vereha, conducted an extensive field research mission in Lebanon and Jordan, engaging directly with a total of 11 different CSOs and 9 international non-governmental organizations (INGOs). The research included qualitative interviews, over 40 meetings consisting of semi-structured interviews, discovery sessions and presentations (demos), and on-site assessments to gather a nuanced understanding of the current political, economic, and social environments. This approach allowed us to identify the specific challenges and needs faced by CSOs in both countries, giving us a possibility to produce internal research reports that are grounded in local realities.

Based on the field research analysis, Commit Global is working on the ground with local and international organizations in the areas of lifesaving assistance, youth response, gender-based violence and capacity-building. It recognizes an urgent need to address the alarming levels of food insecurity, a healthcare system on the brink of collapse, and poverty trap by bringing its years of expertise in tech for social good. The Lebanon response focuses on equipping affected communities and humanitarian organizations with the right tools and knowledge to cope with immediate challenges on a day-to-day basis, as well as shifting the paradigm to designing sustainable humanitarian interventions.

Lebanon faces significant challenges in ensuring equitable access to essential medicines and medical supplies, particularly in underserved and remote areas. Many hospitals face significant difficulties in securing necessary medical supplies and equipment and operate with shortage of staff. Commit Global recognizes an urgent need to deploy solutions that restore access to adequate specialized and preventive care.

The pharmaceutical distribution system in development will create a centralized data management system, leading to greater transparency and accountability and raising awareness and trust in healthcare. The tool will automate inventory management and distribution processes that speed up operations and offer enhanced tracking and monitoring of medical supply chains. In partnership with Anera (American Near East Refugee Aid), an NGO with programs spanning education, healthcare, and economic development in the Middle East, Commit Global will ensure that the system collects and manages data about patient ID, gender, age, nationality, medication, medical conditions, expiry date and quantity in stock. This will translate to improved coordination and communication among stakeholders and evidence-based decision making on a strategic level.

Commit Global is also planning to join forces with the The Ministry of Public Health (MoPH), a government entity responsible for developing and implementing national health policies, regulations and services, and WHO, a specialized agency of the United Nations providing technical expertise and supporting countries in developing sustainable health systems. These partnerships will mark a mobilization of efforts to build capacity in secondary care, case management, general sanitary education and population preparedness — areas that have been identified in urgent need of attention during Commit Global’s field research in Lebanon.

Commit Global is engaging in capacity-building efforts in Lebanon to enhance a web-based application used by a leading mental health organization. This organization is dedicated to promoting mental health awareness, improving access to care, and providing critical crisis intervention services.

The upcoming upgraded version of the application will feature enhanced functionality and usability, tailored to meets the needs of service users and mental health professionals. The project will introduce several key functionalities to optimize operational efficiency and improve user experience. These include the implementation of a robust system for assigning, monitoring and updating user statuses, providing administrators with greater supervision and visibility and an intuitive onboarding workflow.

This initiative reflects a shared vision where mental health is prioritized and accessible to all, empowering individuals and organizations in the provision and access to high-quality mental health support. Commit Global continuously works towards improved coordination among mental health professionals, enhanced service delivery and fostering greater well-being in communities across Lebanon.

Website Factory: NGO is a tool for creating websites that is tailored to the specific needs of non-profit organisations. It is a free platform that makes it possible to create and maintain fully accessible websites for free, without a single line of code!

The platform features an intuitive Website Factory Dashboard, which allows users to create, edit, and manage their websites independently. The dashboard is fully available in Arabic, in addition to 18 different languages, including Georgian, Armenian, Bosnian, Croatian, Dutch, English, French, Georgian, German, Greek, Italian, Montenegrin, Portuguese, Romanian, Russian, Serbian, Spanish, Turkish, and Ukrainian. Commit Global provides tutorial webinars and step-by-step video tutorials in English and Georgian, ensuring that NGOs of all technical skill levels can successfully leverage the platform's capabilities.

Website Factory: NGO eliminates the financial burden of hiring developers or paying for costly website-building software. For small and under-resourced NGOs, it addresses the challenge of limited technical expertise within their teams. The platform rolls out automatic updates, ensuring access to the latest features and improvements. By enabling the creation of accessible, inclusive, and user-friendly websites, it boosts an NGO’s credibility and makes it easier to attract donors, partners, and volunteers. Commit Global deploys Website Factory in areas where NGOs have a stake in enhancing their digital presence, expanding their reach, and operating more efficiently. 

Civic Tech 911 is an on-demand tech support service for NGOs. It helps organizations solve tech problems, streamline processes, and improve efficiency—just like having an in-house IT department. Since many NGOs do not have dedicated tech staff, Civic Tech 911 provides expert support for any tech-related needs, from troubleshooting to setting up tools and improving digital strategies. Support is available in English, Ukrainian, Romanian, Georgian, Turkish and Italian through 1-hour consultation sessions. In order to book a consultation session, an NGO needs to provide details about the issue they are facing, including the context, how it affects the organization, and any relevant information (such as legal context or similar examples). Once the details are submitted, NGO’s choose a time slot that works for them. Civic Tech 911 is available to any NGO, in any country, Monday to Friday. Sessions can be scheduled with a 48-hour notice.